F.A.Q.s
Please find How-To videos linked here.
For information on how to utilize 1-Day Codes and SentriConnect, please download the following Information Sheet.
There is! Scroll down to check it out or download a copy here.
NON-BT KEY DOOR OPENING
- Open app
- Press View Nearby Properties on bottom of screen
- Enter serial number in Search field
- Phone will verify you and code will display
- Press ENT on box
- Enter code from phone
- Press ENT on box
- Door will open
NON-BT SHACKLE RELEASE
- Open app
- Press hamburger menu on top left of screen
- Press My Lockboxes
- Press Release Shackle
- Press Get Shackle Release Code
- Lockbox should be listed
- If not listed, enter serial number in Search field
- Phone will verify you and code will display
- Press ENT on box to wake it up
- Press FUNC, 9, FUNC on box
- Enter code from phone
- Press ENT on box
When you leave AACAR, your Sentrilock is inactivated. You will need to re-establish the service with your new association.
Sentrilock fees are due on March 1 every year and paid to AACAR. If invoices are not paid by March 15, a $25 late fee is assessed.
Invoices are emailed to members in early February. You can find your invoice, and make payment, on the AACAR web portal.
SentriLock Support: 513-618-5800.
For more information on temporary signs, click here.
- AACAR members can get reciprocity with the Coastal region (Somerset, Wicomico and Worcester Counties) by filling out this form and returning to Tonia at tonia@aacar.com for processing.
- Anne Arundel County Members can get Coastal Association (Ocean City and the Wicomico Co.) and Garrett County Association added to their SentriLock key cards by going to the Coastal and Garrett County websites for the paperwork.
- Coastal Association members can get Anne Arundel County added to their SentriLock key cards by downloading and filling out the Coastal SentriLock Reciprocal Card Access Agreement and send to our Association with a copy of your license.
- Garrett County Association members can get Anne Arundel County added to their SentriLock key cards by downloading and filling out the Garrett Reciprocal Card Access Agreement and send to our Association with a copy of your license.
- Anne Arundel County members can have various Virginia areas added to their SentriLock key cards if they have a Virginia license. You will need to provide a copy of your Virginia license, download and complete this form, and send to our office for processing.
- Members of York and Adams County in PA can have Anne Arundel County added to their Sentrilock key cards if they have a PA and MD license. Please download and fill out the SentriLock Reciprocal Card Access Agreement Reciprocity form and send to our Association with a copy of your PA license.
- Eastern Panhandle members can get Anne Arundel County added to their SentriLock key cards by downloading and filling out the Eastern Panhandle SentriLock Reciprocal Card Access Agreement and send to our Association with a copy of your license.
- AACAR does not have reciprocity with Delaware.
The GENI or GENII (silver) REALTOR® lockbox has an internal lithium battery, lithium type 2CR5 battery. The batteries for the silver boxes are $6.00 each at AACAR, and comes with a tool to unscrew the back to change the battery.
Note: Do not remove old batteries from a lockbox until you have a replacement in hand. Also, do not carry unpackaged batteries in your pocket or purse as metal objects could cause a short circuit and thereby cause bodily harm or property damage.
The NXT or NXT Wireless REALTOR® lockbox has internal lithium batteries. To replace the batteries in a NXT or NXT Wireless (blue) lockbox, you’ll need: 2 lithium type CR123A batteries. Contact your Association in regards to obtaining batteries for your lockbox. A Phillips head screwdriver is needed to remove the battery covers screws.
Note: If the lockbox shows no signs of activity and you cannot access the key compartment, the battery is dead. You can use a power paddle to provide a temporary charge to the lockbox and access the battery compartment. Contact your Association to obtain a power paddle.
The Bluetooth ® lockbox with external Power Port has internal lithium batteries. To replace the batteries in a The Bluetooth ® lockbox with external Power Port, you’ll need: 2 lithium type CR123A batteries and a battery replacement kit. The kit and batteries are $16.00 at AACAR, and comes with a tool to unscrew the cover.
Please call AACAR for pricing
Please call the AACAR office for pricing.
New Members: You need to first join the Anne Arundel County Association of REALTORS®. Once your membership application has been processed, you will receive an email confirmation on how to obtain your SentriLock service. You can download and fill out the SentriLock Agreement and email it to Tonia Hawkins, tonia@aacar.com.
Once you are approved, SentriLock will send an email to create a PIN and PASSWORD to use in the Sentrikey app.
Existing Members: If you need a replacement card, email Tonia Hawkins, tonia@aacar.com.