F.A.Q.s

Is there a cheat sheet for accessing non-BT boxes?

There is! Scroll down to check it out or download a copy here.

NON-BT KEY DOOR OPENING

  1. Open app
  2. Press View Nearby Properties on bottom of screen
  3. Enter serial number in Search field
  4. Phone will verify you and code will display
  5. Press ENT on box
  6. Enter code from phone
  7. Press ENT on box
  8. Door will open

NON-BT SHACKLE RELEASE

  1. Open app
  2. Press hamburger menu on top left of screen
  3. Press My Lockboxes
  4. Press Release Shackle
  5. Press Get Shackle Release Code
  6. Lockbox should be listed
  7. If not listed, enter serial number in Search field
  8. Phone will verify you and code will display
  9. Press ENT on box to wake it up
  10. Press FUNC, 9, FUNC on box
  11. Enter code from phone
  12. Press ENT on box

When are SentriLock service fees due?

Sentrilock fees are due on March 1 every year and paid to AACAR.  If invoices are not paid by March 15, a $25 late fee is assessed.

Invoices are emailed to members in early February.   You can find your invoice, and make payment, on the AACAR web portal.

Can I receive a list of all active AACAR members?

Yes, but in order to obtain a list of all active AACAR members, you must be an active AACAR member.  This list will include the member’s name, home address, company name, and company address.  This list does not include email addresses.  If you are looking for specific information, we can, for example, sort the list to show only brokers, only new members, or only certain zip codes.  The list will be emailed to you and will be an excel spreadsheet.  The cost is $85 plus tax.  If you are interested in purchasing an AACAR membership list, contact Kerry Chisholm:  kerryc@aacar.com or call 410-544-4554.

When do I qualify for REALTOR® Emeritus status?

A REALTOR® Member who has held membership in the National Association as a REALTOR®, REALTOR-ASSOCIATE®, or both, for a cumulative period of forty (40) years may be eligible for REALTOR® Emeritus status.  REALTOR® Emeritus members receive a dues waiver from national and local dues.

At the 2013 REALTORS® Conference & Expo, the Delegate Body approved an amendment to Article III, Section 9 of the NAR Constitution, which outlines REALTOR® Emeritus eligibility.  Beginning with applications filed in 2015, in addition to the forty (40) years of membership, a REALTOR® Emeritus candidate member must also have completed at least one (1) year of service at the National Association level.  However, for applications filed through 2019, the one (1) year service requirement may also be met through service at the state or local level.  This provision will sunset at the end of 2019.

If you are eligible for REALTOR® Emeritus, AACAR will submit all necessary paperwork to the National Association of REALTORS®.  Once your application has been approved, NAR will send AACAR a letter, certificate, and a REALTOR® Emeritus pin for you.  Then you will be invited to our next event to receive your award in front of your peers.

If you have any questions in regards to REALTOR® Emeritus, please contact Kerry Chisholm:  kerryc@aacar.com or call 410-544-4554.

How do I check my membership status or get a dues waiver?

To find out what your AACAR membership status is or to request a dues waiver letter, please contact Kerry Chisholm at 410-544-4554 or kerryc@aacar.com.

If you are an active primary member with AACAR and are joining another association as a secondary member, you will need a dues waiver letter provided by AACAR.  If you are an active primary member with another association and want to join AACAR as a secondary member, please submit a dues waiver letter provided by your primary association and attach it to your AACAR application for membership.

How to update your information

Phone number, email, or address:
You can login to our website to change your phone number and email address.

Broker changes:
You cannot change your office information online.  This is done by AACAR only.  If you have transferred to another brokerage, please complete the membership transfer form (under membership) and submit it to Kerry Chisholm:  kerryc@aacar.com or fax it to 410-647-5102.

Inactivating your membership:
Because you are changing your license status to inactive or referral, please submit the inactivation form (under membership) and submit it to Kerry Chisholm: kerryc@aacar.com or fax it to 410-647-5102.

Changing your name
Before AACAR can update this, you will need to update it with the Real Estate Commission first.  Our records need to match theirs.  Once you have updated your name change with the Real Estate Commission, you can submit the change to Kerry Chisholm:  kerryc@aacar.com or fax it to 410-647-5102.

How to join AACAR?

If you are joining as a REALTOR® member:
Please complete the REALTOR® membership application in its entirety and submit it to Kerry Chisholm:  kerryc@aacar.com or fax it to 410-647-5102.  Note:  Make sure your broker signs your application, provide us with an up to date email address, list your real estate license number, and include your payment.

If you are joining as an Affiliate member:
Please complete the AACAR Affiliate membership application and submit to Kerry Chisholm:  kerryc@aacar.com or fax it to 410-647-5102.  Once your application has been approved and processed, you will receive a welcoming email with a list of membership benefits.  Please make sure you complete the membership application in its entirety.

How can I find out my NAR ID (NRDS Number)?

Most websites that ask for your ID number have a look up option for you to get it.  Your NRDS number, NAR ID, and National Association of REALTORS® member number all mean the same thing.  It is a nine digit number you are assigned when you join AACAR.  This number will be listed in your confirmation email you receive after your membership application has been processed and on the label of the NAR magazine also.

If you need this number and do not know it, contact Kerry Chisholm:  kerryc@aacar.com or call 410-544-4554.

How can I contact SentriLock to get support?

You can obtain free support from SentriLock in one of the following ways:

SentriLock Card Utility/SentriCard® Utility or  REALTOR® Lockbox Web Site.

The best way to reach SentriLock support is via the Internet. Click the  Support  button on the toolbar in the REALTOR® Lockbox Web Site or the SentriLock Card Utility/SentriCard® Utility. Click Add Ticket to send a message to  SentriLock Support.

Email
You can send email to SentriLock Support support@sentrilock.com

Contact Technical Support from Sales Website
A Technical Support request form is available on the SentriLock Sales Web site: http://www.sentrilock.com/contactSupport/

Telephone
SentriLock Support via the telephone, call: 513-618-5800.

How can I get additional SentriLock reciprocity areas?

What kind of batteries does a SentriLock lockbox use? How much are they?

The  GENI  or  GENII  (silver) REALTOR® lockbox has an internal lithium battery, lithium type 2CR5 battery. The batteries for the silver boxes are $5.99 each at AACAR, and comes with a tool to unscrew the back to change the battery.

Note: Do not remove old batteries from a lockbox until you have a replacement in hand. Also, do not carry unpackaged batteries in your pocket or purse as metal objects could cause a short circuit and thereby cause bodily harm or property damage.

The  NXT  or  NXT Wireless REALTOR® lockbox has internal lithium batteries.  To replace the batteries in a  NXT or  NXT Wireless (blue) lockbox, you’ll need: 2 lithium type CR123A batteries. Contact your Association in regards to obtaining batteries for your lockbox.  A Phillips head screwdriver is needed to remove the battery covers screws.

Note: If the lockbox shows no signs of activity and you cannot access the key compartment, the battery is dead. You can use a power paddle to provide a temporary charge to the lockbox and access the battery compartment.  Contact your Association to obtain a power paddle.

The  Bluetooth ® lockbox with external Power Port has internal lithium batteries. To replace the batteries in a The Bluetooth ® lockbox with external Power Port, you’ll need: 2 lithium type CR123A batteries and a battery replacement kit. The kit and batteries are $16.00 at AACAR, and comes with a tool to unscrew the cover.

How do I get SentriLock service?

New Members: You need to first join the Anne Arundel County Association of REALTORS®. Once your membership application has been processed, you will receive an email confirmation on how to obtain your SentriLock service.  You can download and fill out the SentriLock Agreement and email it to Tonia Hawkins, tonia@aacar.com.

Once you are approved, SentriLock will send an email to create a PIN and PASSWORD to use in the Sentrikey app.

Existing Members: If you need a replacement card, email Tonia Hawkins, tonia@aacar.com.

I would like to file an ethics complaint against a REALTOR®, how would I go about starting the process?

Please visit Maryland Department of Labor, Licensing & Regulation to learn about the steps for filing an ethics complaint. Before you file, you can should visit the National Association of REALTORS® for information on Ethics Complaints, Arbitration Requests, and Related Information.

Download the Ethics Complaint form here. If you need further information, please contact Tamekia Martin at 410-544-4554, Monday through Friday 9:00 am to 5:00 pm.

What portion of my dues are non-deductible?

Information can be found on your invoice/order. You can also view the 2022-2023 Dues Invoice here. If you need amounts not deductible for prior year dues, please contact our AACAR Director of Finance for amounts.

Can I pay online?

Yes.  You may pay through the web portal with a credit card, here.

Check, money orders and cash will need to be paid through the AACAR office.

Can I set up a payment plan for dues?

AACAR is pleased to announce that we now offer an Easy Payment Plan for annual dues. The payment plan is available on the AACAR web portal. Just login, go to “Pay Dues” and you will have the option to register for the Payment Plan. Registration for our Payment Plan is now OPEN and will CLOSE on Friday, September 23, 2022 at 5:00 pm.
Payments will be deducted as follows:
1st Payment – immediately upon registration
2nd Payment – automatically on October 1, 2022
3rd Payment – automatically on November 1, 2022
**Please log in to your account to see the amount owed.

Note:  Registration dates change yearly so please check back each year.

I didn’t get an email about dues.

Emails are sent to members as soon as dues are available for payment, usually in early September.  We also post notices in our newsletters and social media accounts.  If you have “Opted Out” of our newsletters you will not receive notifications via our newsletter.  Please call the AACAR Office to Opt In to receive our newsletters.

When are dues due?

Dues are due on November 1 every year.  If not paid by November 15 a $50 late fee is assessed.